Q:
How do we check if our dates are available?
A:
Using our
Reservations page to submit your enquiry allows us to check our planner to see if your preferred dates available. If they are, our reply will also include pricing for your group, based on the information provided to us. If the dates are not available, we'll inform you of the closest alternative dates (if you selected to receive that information). Live Chat should not be asked to check availability for you.
Q:
Can we bring more than 12 people in our group?
A:
Our villa is configured to accommodate upto 12 guests, across 6 bedrooms, very comfortably. We've set the maximum guest capacity to 14, including any infants, as both our villa and our staff have their limits. If your group consists of all adults, with no children or infants, then 12 is the maximum guest capacity. That being said, we try to be as flexible as possible. Use our
Reservations page to check if your group would be accepted.
Q:
How much does it cost for extra guests?
A:
Please have a look at our
Rates page to check the costs for additional/extra guests. The prices differ between seasons, and that page shows you the guest capacity limits too.
Q:
How do we get to the villa?
A:
Airport Transfer / Pickup: We collect you from Phuket International Airport, or any hotel on Phuket if you're already here. We provide 1 minibus for pickup and return (roundtrip), included in the rental fee. If your group is over 12 guests, you are likely to need more than 1 minibus (or a secondary taxi cab), especially if you've got lots of luggage. A minibus can seat upto 13 guests, but the luggage has to fit somewhere too. Extra minivans are available are 1,200THB, one-way. These are often required when your group has split arrival times due to arriving on different flights.
Q:
What time can we arrive at the villa?
A:
You're welcome to arrive any time after 3:00PM (15:00). If you need to arrive earlier than 3:00PM (15:00), it might be possible, but only if you give us enough notice, and if your arrival doesn't conflict with any departing group. The earliest possible arrival time that we can offer, without you incurring another days rental fee, is 12:00PM (12:00).
Q:
What time do we have to depart by?
A:
You should depart no later than 12:00PM (12:00). If you need to stay later than 12:00PM (12:00), it might be possible, but only if you give us enough notice, and if your departure doesn't conflict with any other arriving group. The latest possible departure time that we can offer, without you incurring another days rental fee, is 3:00PM (15:00).
Q:
Can we arrive early and depart late?
A:
Sorry, no. We will only offer an early arrival
or a late departure, not both, and must be organised before your arrival. Unplanned or extended late departures are solely at the discretion of our villa manager.
Q:
Can some of our group check in before others?
A:
Yes they can, so long as they're not arriving before the agreed arrival time.
Q:
How do we arrange our arrival day with you?
A:
We try to make your arrival day go as smoothly as possible. Please see the
Arrivals page. It's very detailed.
Q:
Can you store/hold our luggage for a few hours?
A:
Yes, of course. Our villa manager can store your luggage whilst you spend time at the local shops, restaurants etc. But, please note that you don't have general access to the villa before you're checked in or after you've checked out. We have spare toilets for you to use if you need them, but there's no access to hot showers / dressing rooms after you've checked out.
Q:
Do you have any spare bedding available?
A:
Yes we do, 3 sets, and the costs are shown on our
Rates page. Spare bedding is made up for additional guests comprising of mattress, sheets and pillows. The spare bedding must join into one or more of the bedrooms and can not be used in the lounge or other general rooms without prior consent from our villa manager.
Q:
Do you have any infants' baby cots?
A:
We do. There are usually 3 baby cots available in the villa. They are basic, and easily portable from room to room.
Q:
What hours are your staff available/working at the villa?
A:
Generally, our staff are available 7am-9pm, with 2pm-4pm as their main break period. Sometimes, this varies. If you need any specific availability, you're welcome to discuss that with our villa manager and chef upon arrival at the villa (additional costs may be required).
Q:
Do you have any baby sitting service at the villa?
A:
Whilst it's not our staff's role to look after your children, all of the staff love taking care and enjoy being around children in general. Ask our villa manager to see if any of the staff are available to look after your children whilst you go on a day or evening out. Reward them directly for their extra service.
Q:
Does the transport have baby seats?
A:
Sorry, the minivan transport does not usually provide baby seats like those you can typically find in family vehicles. If you have your own baby seats and want to bring them with you, they can usually be fitted to the minivan seating quite easily.
Q:
Do you include breakfasts in the rental fee?
A:
No. But we do have breakfast chefs to cook your morning meals. The chefs are included in the rental fee. There are fixed/set breakfasts as organised with our villa manager. Any special requests are paid for separately at the end of your stay. See here for details :
Food Page. Breakfasts start at 8.00am
Q:
Can you cater for Special Dietary Restrictions, such as Vegan, Vegetarians, Halal and others?
A:
We've answered this in detail on our Food page. Take a look here :
Food PageQ:
What about lunch and evening dinner?
A:
Like breakfasts, we have chefs to cook your meals. At the villa, we prepare 2 meals a day for your group. You can choose from a menu, or a-la-carte for special requests. See here for details :
Food Page. Please note that we usually cook a lunch OR an evening dinner for your group (not both), depending on your preferred schedule. If you need 3 meals a day, please speak to our villa manager (at the villa) to see if he can arrange that, though it might not always be possible.
Q:
Who collects the groceries for our meals?
A:
Our chefs and/or our villa manager collect and purchase everything you need or request during your stay, from groceries, snacks and soft drinks, through beers wines and spirits. Just let our staff know what you need, and the items will be picked up on the next trip to the shops or market.
Q:
How much should we budget for groceries?
A:
Every group has a different set of food preferences. In general, we recommend considering a budget of 750-1,250 Thai Baht per/person per/day, based on a 3-meal day. Of course, you'll want to eat out too, but the food served in the villa is of a very high standard. Please see our food page so that you can calculate some examples :
Food PageQ:
Can your chefs cater for people with food allergies?
A:
Yes. During the pre-arrival conversations, please tell us what items you're allergic to, and how and if your meals should be cooked differently to others. We will then inform our chefs.
Q:
Are there any service charges to be aware of?
A:
There is a 12% charge added to the grocery bill at the end of your stay. There is an additional chef service fee if the group size is over 8 people. Both are described on the Rates page.
Q:
Is the villa suitable for the elderly and wheelchairs?
A:
Not really. The villa is split across an number of levels, and there are lightly-inclined concrete steps from the reception area to the lounge, and a few conrete steps between the lounge and main-level bedrooms. Elderly guests who can walk whilst helped by someone else are usually okay. If someone is completely wheelchair-bound, there are likely to be difficulties. Contact us and ask to see some photos of the steps around the villa.
Q:
Can you organise trips and excursions for us?
A:
Absolutely. Our villa manager has every attraction that you can possibly find in Phuket. And he usually has some discounts for them too! His options are available in-villa, but not available here on our website.
Q:
Can we have massages at the villa?
A:
Yes. Our villa manager will call to find available massage staff and have them scheduled to arrive at the villa in time for your massage. Costs vary and our villa manager has them listed for you at the villa.
Q:
Do you have any childrens toys or inflatables at the pool?
A:
Some. Previous guests often buy them, then leave them behind. Items left behind in good condition are kept in a storage unit. There are plenty of local shops selling all kinds of active inflatables for fun in the pool. If you need something new or specific, ask our villa manager to take you to find something suitable.
Q:
Does the villa have WiFi?
A:
Yes, we've got a decent internet connection. WiFi is accessible in the lounge (for best connection), and usually accessible around the swimming pool and the outside dining area too. WiFi is also accessible in the bedrooms, due to the additional wireless networking in place.
Q:
Does the villa have a landline telephone?
A:
Sorry, no we don't have a landline telephone any more. We have Fibre Internet, which removed our need for the old landline technology.
Q:
Do the bedrooms have aircon?
A:
Yes, all bedrooms are air-conditioned.
Q:
Do the bedrooms have room safes / safe boxes?
A:
Yes, all bedrooms are have a coded room safe in the the bedroom.
Q:
Do we need to learn any Thai language?
A:
Our villa manager speaks English very well, and he's the person you interact with the most. So, no, you don't need to use any Thai language in our villa, but it's always good to know how to say 'thank you' in the local language. Most of the people on Phuket that have anything to do with tourism have a good understanding of English, and can usually speak it quite well.
Q:
Do you have any House Rules that we should be aware of?
A:
Our villa manager will inform you of any specific House Rules on arrival, and/or will post House Rules in places such as your bedrooms. Common sense should always prevail, such as consideration for our staff, and for neighbours who live near our villa! Some before-arrival must-knows could be started off with :-
- NO loud music after 1.00am
- NO outside (non-resident) guests are allowed in the villa withour PRIOR consent from our Villa Manager
- Non-resident guests who are permitted to stay in/at the villa, will incur charges.
- Non-resident guests are guests-of-our-guests and are not to demand services from our staff.
- Non-resident guests will be required to provide proof of identity, such as Passport and/or Thai ID Card.
We're flexible, as always, but where you need reminding, our Villa Manager will talk to you about what's acceptable and what's not. Our Villa Manage will always have the final say!
Q:
Whats your address, how can we find you?
A:
Please see our
Location page. It has everything you need to find us.
Q:
Can we have your phone number?
A:
Guests are provided with our villa manager's phone number a few days before arrival. We don't provide our phone number for guest or agent enquiries, as all booking enquiries are actioned through email or Live Chat.
Q:
What methods of payment do you accept?
A:
Our primary and preferred method of payment is direct bank transfer. We also allow payments via PayPal, but with 4% surcharge to cover some of the PayPal processing fees.
Q:
How do we confirm our booking?
A:
Our reservations staff will discuss your booking and provide you with final costs for your group. A non-refundable deposit is required to confirm your stay. The final amount will be reminded to you around 2-months before arrival, so that it can be settled no later than 1-month before arrival. Any booking confirmed within 2 months of arrival requires full immediate payment (no deposit and final payment).
Q:
Can we get a discount?
A:
Our rates have been split into 4-Bed and 6-Bed options so that you get a better rental rate when you're using less of the villa's resources. Discounts, offers and deals are sometimes available on our
Promotions page. Perhaps there's something there that interests you.
Q:
Do you have any last-minute deals, promotions or offers?
A:
Yes. See our
Promotions page which shows any last-minute offers, discounts and deals that we're currently running.
Q:
Do you have a cancellation policy?
A:
Yes we do. It's shown at the bottom of our
Rates page.
Q:
Do you request a security deposit from us upon arrival?
A:
Under normal circumstances, no we don't. Large groups, such as Wedding Receptions or Batchelor Parties, might be good examples where we do request a security deposit.
Q:
Do you have any Yoga classes at the villa?
A:
Yes, our villa manager has Yoga Instructors available that come to the villa. They usually charge about 1,800 THB per/hour, but can depend on the instructor available. Classes need to be booked at least 24hrs in advance, and can only be booked after arriving at the villa (as our villa manager deals with your requests). If the usual instructor is not available, we try to find you an alternative. There's usually a couple of Yoga mats (exercise mats) at the villa, but we don't keep a stock of them. They're available for you to purchase at many of the minimarts (ie. Tesco Express, Big C, etc) for around 300-400 THB each, or we can buy them for you upon request.
Q:
Can you arrange transport to move us around?
A:
We have a list of professional minivan/minibus drivers who are available for daily hire at 2,500 THB per day + gasoline, driver included. Best suited for upto 12 guests per minivan. These drivers are great for having transport to take you where ever you want. Usually available for 8-10hrs a day (check when booking) and over-time is always available at an agreed rate, or bigger tip!
Q:
Rules About Outside Guests, Non-Resident Visitors, Friends, Joiners
A:
The rental you pay is for the stated number of guests agreed with us before your arrival. If you intend/expect to have outside guests visiting the villa, you MUST inform us PRIOR to your arrival, for approval. If you don't have that approval, you should NOT expect visitors to be granted access to the villa. In the event that you find out at last-minute that you are expecting visiors, you MUST seek approval from our Villa Manager BEFORE your visitors arrive or are granted access to the villa. External visitors (non-residents) are at our discretion, not yours, and we reserve the right to refuse entry, and to request visitors to leave if not approved. In any case, our Villa Manager has final say on who can access and/or visit the villa. Our villa manager may also request legal identification of any visitor, such as a Passport, Thai ID or Driver's License. Where visitors (non-resident guests) are allowed into the villa, they are YOUR guests, YOU are responsible for their actions and they should not impose additional workloads to our staff. If any non-resident guest/visitors stays the night, additional costs may be incurred and will be collected from you by our villa manager.